Refund & Dispute Policy

This Refund & Dispute Policy applies to all digital marketing services, plans, and packages offered by Prop Invox LLC (“Prop Invox,” “we,” “us,” or “our”), unless otherwise specified on a specific service or plan page. Where a plan page outlines specific deliverables, timelines, or guarantees, those terms will take precedence.

1. Before Work Begins

If you have made a payment and no work has been initiated, you are eligible to request a full refund.

Work is considered “initiated” once any of the following occurs:

• Onboarding process has started
• Strategy planning or research has begun
• Access to ad accounts, website, or tools has been requested or received

2. In Progress Services

If work has already started, you may be eligible for a pro-rated refund or account credit for any undelivered portion of the agreed services.

Refund eligibility depends on the following conditions:

• You provided all required onboarding information on time
• You remained responsive to communication and approvals
• You granted necessary access (e.g., ad accounts, website, analytics)
• You complied with campaign requirements and recommendations

If delays are caused by the client, refunds may be reduced or denied.

3. Delivered Services (Non-Refundable)

The following are non-refundable once delivered or executed:

• Completed marketing strategies or consultations
• Live or completed ad campaigns
• SEO work already implemented
• Content creation (graphics, videos, copywriting)
• Website development milestones already approved
• Leads generated, impressions, clicks, or engagement results

Digital marketing outcomes depend on multiple external factors; therefore, performance-based guarantees are not applicable unless explicitly stated.

4. Campaign & Performance Disclaimer

While we aim to deliver optimal results:

• We do not guarantee specific sales, leads, or ROI, unless clearly stated in a written agreement
• Performance depends on market conditions, competition, budget, and audience behavior

Any projections shared are estimates, not guarantees.

5. Plan-Specific Terms

Certain packages or retainers may include:

• Minimum commitment periods (e.g., 3 months, 6 months)
• Defined deliverables (e.g., number of posts, campaigns, leads)

If a plan includes performance targets or conditional guarantees, those terms will be governed strictly by the respective plan page or agreement.

6. Cancellations

Client-Initiated Cancellation

• You may cancel services by providing written notice
• Cancellation will take effect at the end of the current billing cycle
• No refunds will be issued for ongoing billing periods already started

Company-Initiated Cancellation

We reserve the right to suspend or terminate services if:

• There is non-payment or delayed payment
• The client violates policies or agreements
• There is abusive, unethical, or illegal activity

7. Refund Request Process

To request a refund, please contact us with the following details:

• Invoice number
• Service or plan name
• Payment date
• Reason for request

Email: info@propinvox.com
Subject Line: Refund Request

We aim to review and respond within 2-3 business days.

8. Disputes & Chargebacks

We encourage clients to contact us directly to resolve any concerns before initiating a dispute or chargeback.

• Unauthorized chargebacks may result in immediate account suspension
• We reserve the right to provide evidence of delivered services to payment providers
• Any disputes will be handled in accordance with applicable laws and agreements

9. Revisions & Service Adjustments

We are committed to client satisfaction and may offer:

• Revisions to deliverables (within scope)
• Adjustments to campaign strategy
• Service credits (case-by-case basis)

Refunds are not the primary resolution where service correction is possible.

10. Changes to This Policy

We may update this policy at any time. Updates will be posted with a revised effective date.

11. Contact Us

If you have any questions regarding this policy, contact us:

Email: info@propinvox.com
Address: 1500 N GRANT STE 5965, Denver, Colorado, 80203 USA