These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Prop Invox LLC (“Company,” “we,” “us,” or “our”) governing your access to and use of our website, platforms, and digital marketing services (collectively, the “Services”).

By requesting a quote, signing a proposal or service agreement, or making any payment, you agree to be bound by these Terms along with any service-specific terms outlined in your proposal, package, or agreement.

1. Scope of Services

The Company provides digital marketing services including, but not limited to:

• Social Media Management
• Paid Advertising (Meta Ads, Google Ads, etc.)
• Search Engine Optimization (SEO)
• Website Development & Optimization
• Content Creation (graphics, videos, copywriting)
• Marketing Strategy & Consulting

We do not guarantee specific results such as sales, leads, or revenue unless explicitly stated in a written agreement.

2. Order of Precedence

In case of any conflict, the following order will apply:

(a) Signed proposal, plan, or statement of work
(b) These Terms & Conditions
(c) Company policies (Privacy Policy, Refund Policy, etc.)

3. Fees, Payments & Billing

• Fees are outlined in your proposal, package, or invoice
• Payments are due as per agreed terms (monthly, upfront, or milestone-based)
• All fees are non-refundable unless stated otherwise in our Refund Policy
• Late or failed payments may result in suspension or termination of services
• Clients are responsible for any applicable taxes

4. Refunds & Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy and any service-specific terms mentioned in your agreement.

5. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Share required access (e.g., ad accounts, website, analytics tools)
• Respond promptly to approvals, feedback, and communication
• Ensure your business complies with applicable laws and advertising policies
• Not use our services for illegal, misleading, or unethical purposes

Failure to meet these responsibilities may affect service delivery and refund eligibility.

6. Advertising & Platform Compliance

• All campaigns must comply with platform policies (e.g., Meta, Google)
• The Company is not responsible for account bans, ad disapprovals, or policy violations caused by client content or industry restrictions
• The Client is responsible for the legality of their products, services, and marketing claims

7. Data Ownership & Usage

• The Client retains ownership of their business data, accounts, and materials
• The Company may access and use such data strictly for service delivery
• You are responsible for obtaining any required permissions or consents for marketing activities

8. Intellectual Property

• The Company retains ownership of all proprietary systems, strategies, templates, and tools
• Upon full payment, the Client is granted a non-exclusive, non-transferable license to use delivered work for business purposes
• We may use completed work for portfolio, case studies, or marketing purposes unless otherwise agreed in writing

9. Confidentiality

Both parties agree to:

• Keep all confidential and non-public information secure
• Use such information only for the purpose of fulfilling obligations under this agreement
• Not disclose sensitive business, marketing, or financial data to third parties

10. Performance Disclaimer

• Services are provided on an “as is” and “as available” basis
• We do not guarantee specific results such as leads, conversions, or ROI
• Marketing outcomes depend on multiple factors beyond our control (market conditions, budget, competition, etc.)

11. Limitation of Liability

To the fullest extent permitted by law:

• The Company’s total liability shall not exceed the total fees paid in the last three (3) months
• We are not liable for indirect, incidental, or consequential damages (including loss of revenue, profits, or data)

12. Termination

By Client

You may terminate services by providing written notice. Termination will be effective at the end of the current billing cycle.

By Company

We may suspend or terminate services if:

• Payments are overdue
• Terms are violated
• There is abusive, illegal, or unethical conduct

Upon termination:

• All outstanding payments become due
• No refunds for completed or ongoing services

13. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including but not limited to:

• Platform outages
• Government actions
• Natural disasters
• Internet disruptions

14. Amendments

We may update these Terms at any time. Continued use of our Services constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms, please contact us:

📧 Email: info@propinvox.com
📍 Address: 1500 N GRANT STE 5965, Denver, Colorado, 80203 USA

16. Acceptance

By using our Services, you confirm that you have read, understood, and agreed to these Terms & Conditions.